We have previously reported on HMCTS’s £1.2 billion programme to modernise courts, a very ambitious programme aiming to change how people access justice using more technology, closing courts and centralising customer service. We were concerned that HMCTS was at risk of falling behind schedule despite extending its timetable from four to six years, and that the pace of reform and pressure to make savings was limiting HMCTS’s ability to evaluate the impact on users and justice outcomes, particu...

We have previously reported on HMCTS’s £1.2 billion programme to modernise courts, a very ambitious programme aiming to change how people access justice using more technology, closing courts and centralising customer service. We were concerned that HMCTS was at risk of falling behind schedule despite extending its timetable from four to six years, and that the pace of reform and pressure to make savings was limiting HMCTS’s ability to evaluate the impact on users and justice outcomes, particularly for vulnerable users.15 The Ministry and HMCTS told us that despite the pandemic, the programme is in its final stages and will not require a furth Type: conclusion | Number: 12 | Response status: not_addressed