The Department’s failure to deliver the Digital Services at the Border programme by March 2019 was caused by a lack of effective leadership, management and oversight. The Department accepts that the Digital Services at the Border programme did not achieve value for money up to 2019, with none of the three 6 Digital Services at the Border systems being delivered as planned. It failed to respond to or address risks that were flagged to the programme board. There have been three Accounting Offic...

The Department’s failure to deliver the Digital Services at the Border programme by March 2019 was caused by a lack of effective leadership, management and oversight. The Department accepts that the Digital Services at the Border programme did not achieve value for money up to 2019, with none of the three 6 Digital Services at the Border systems being delivered as planned. It failed to respond to or address risks that were flagged to the programme board. There have been three Accounting Officers and four Senior Responsible Owners (SROs) since the Digital Services at the Border programme began. The Department now expects the Digital Services a Type: recommendation | Number: 3 | Response status: under_consideration Government response: 3.1 The government agrees with the Committee’s recommendation. Recommendation implemented 3.2 The reset in 2019 provided valuable lessons learned which the department has implemented, including: • the SRO having responsibility for one major programme and