Threads / DWP Disability Engagement and Inclusion / Delivering support and transformation to help DWP customers…
Policy Paper Published 24 Apr 2025 Department for Work and Pensions ↗ View on GOV.UK

Delivering support and transformation to help DWP customers with additional support needs

How DWP helps customers who need additional support, learn from customer’s experiences and explore ways to improve our services for all.

↓
Attachments
▤ Verbatim text from source document

After reporting on the wider activities of its Advanced Customer Support Teams in its Annual Report and Accounts, the Department for Work and Pensions (DWP)  wants to be more open about the work taken forward within the department.

This publication highlights and explains how DWP, specifically through its Advanced Customer Support teams is delivering support for vulnerable customers and the improvements that were or are being delivered to help those who require additional support.