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Policy Paper Published 14 Apr 2023 Committee on Fuel Poverty ↗ View on GOV.UK

Prepayment rules and protections: CFP response to the OFGEM call for evidence

Response from the Committee on Fuel Poverty to the February 2023 Ofgem call for evidence on prepayment rules and protections.

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This document constitutes the contribution from the Committee on Fuel Poverty (CFP) to the February 2023 Ofgem call for evidence on prepayment rules and protections.

Ofgem was seeking evidence on the relevant licence conditions and guidance covering:

  • identification of vulnerabilities
  • prepayment meter (PPM) Safe and Reasonably Practicable rules and guidance
  • processes in place for installing or switching customers to PPM