Unfair commercial practices guidance
The CMA is consulting on draft guidance on the protection from unfair trading provisions in the Digital Markets, Competition and Consumers (DMCC) Act 2024.
Opened
11 Dec 2024
Closed
22 Jan 2025
Attachments
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Consultation document
application/pdf · 7 pages
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Draft guidance
application/pdf · 109 pages
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Summary of responses
application/pdf · 56 pages
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Aberdeenshire Trading Standards
application/pdf · 1 pages
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ABTA
application/pdf · 6 pages
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Advertising Standards Authority
application/pdf · 4 pages
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Anonymous 1
application/pdf · 2 pages
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Anonymous 2
application/pdf · 1 pages
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Anonymous 3
application/pdf · 1 pages
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Anonymous 4
application/pdf · 4 pages
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Anonymous 5
application/pdf · 3 pages
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Anonymous 6
application/pdf · 3 pages
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Anonymous 7
application/pdf · 3 pages
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Anonymous 8
application/pdf · 3 pages
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Association of Scotland's Self-Caterers
application/pdf · 2 pages
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Awaze
application/pdf · 3 pages
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Beside The Sea Holidays 1
application/pdf · 3 pages
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Beside The Sea Holidays 2
application/pdf · 3 pages
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Better Business Cornwall Initiative
application/pdf · 3 pages
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British Retail Consortium
application/pdf · 7 pages
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BT Group
application/pdf · 16 pages
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Classic Cottages
application/pdf · 3 pages
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CMS Cameron McKenna Nabarro Olswang LLP
application/pdf · 3 pages
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Coalition for Trusted Reviews
application/pdf · 10 pages
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COBA - Commercial On-Demand and Broadcasting Association
application/pdf · 6 pages
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Community Leisure UK
application/pdf · 2 pages
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Cornish Holiday Cottages
application/pdf · 1 pages
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Cotswolds Hideaways
application/pdf · 1 pages
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Cottages on the Coast
application/pdf · 2 pages
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Crabtree and Crabtree
application/pdf · 3 pages
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Dispute Resolution Ombudsman
application/pdf · 5 pages
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Dorset Hideaways
application/pdf · 1 pages
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Durrants Holiday Cottages
application/pdf · 3 pages
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Economic Insight
application/pdf · 4 pages
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EMCAT-Ethical Marketing Campaign for Addiction Treatment
application/pdf · 3 pages
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ESPC UK Ltd
application/pdf · 1 pages
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Euclid Law
application/pdf · 3 pages
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Federation of Small Businesses
application/pdf · 4 pages
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Forever Cornwall Limited
application/pdf · 3 pages
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Freshfields LLP
application/pdf · 8 pages
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Google
application/pdf · 6 pages
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Grove Cottages
application/pdf · 5 pages
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Herbert Smith Freehills
application/pdf · 9 pages
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Herdwick Cottages
application/pdf · 3 pages
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Hideaways Holidays Group Limited
application/pdf · 3 pages
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Higher Wiscombe
application/pdf · 7 pages
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Hostsmart
application/pdf · 1 pages
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Hyperoptic
application/pdf · 3 pages
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Internet Services Providers' Association
application/pdf · 4 pages
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Isle of Wight Hideaways
application/pdf · 1 pages
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John Lewis plc
application/pdf · 2 pages
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Kate & Tom's Limited 1
application/pdf · 4 pages
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Kate and Tom's Limited 2
application/pdf · 4 pages
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Linklaters LLP
application/pdf · 8 pages
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Mobile UK
application/pdf · 8 pages
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Motion Picture Association
application/pdf · 2 pages
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Neilsons Solicitors and Estate Agents
application/pdf · 2 pages
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National Trading Standards Scams Team
application/pdf · 2 pages
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Online Travel Coalition UK
application/pdf · 11 pages
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Orion Holidays Ltd
application/pdf · 7 pages
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Pack Holidays
application/pdf · 4 pages
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Premier Cottages
application/pdf · 8 pages
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Professional Association of Self-Caterers UK
application/pdf · 8 pages
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Propertymark
application/pdf · 7 pages
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Royal Institution of Chartered Surveyors
application/pdf · 2 pages
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Rural Retreats
application/pdf · 1 pages
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Sawday's
application/pdf · 3 pages
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Scilly Holiday Homes
application/pdf · 3 pages
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Scottish Tourism Alliance
application/pdf · 2 pages
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Short-Term Accommodation Association
application/pdf · 2 pages
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Sky
application/pdf · 3 pages
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Skyscanner
application/pdf · 5 pages
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Sleeps12.com 1
application/pdf · 5 pages
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Sleeps12.com 2
application/pdf · 6 pages
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SMMT
application/pdf · 2 pages
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Society of London Theatre and UK Theatre
application/pdf · 1 pages
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Society of Ticket Agents and Retailers
application/pdf · 4 pages
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South West Tourism Alliance
application/pdf · 8 pages
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techUK
application/pdf · 12 pages
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The Property Lawyers Alliance
application/pdf · 7 pages
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The Society of Chief Officers of Trading Standards in Scotland (SCOTSS)
application/pdf · 4 pages
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Three UK
application/pdf · 7 pages
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Toad Hall Cottages
application/pdf · 3 pages
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Tourism Alliance
application/pdf · 3 pages
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Travel Chapter
application/pdf · 2 pages
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Tripadvisor
application/pdf · 9 pages
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Trustpilot
application/pdf · 9 pages
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UK Cinema Association
application/pdf · 3 pages
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UK Competitive Telecommunications Association (UKCTA )
application/pdf · 6 pages
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UKHospitality
application/pdf · 2 pages
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Wellies & Windbreaks
application/pdf · 7 pages
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Which
application/pdf · 7 pages
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Wilkinson Estate Agency
application/pdf · 2 pages
▤ Verbatim text from source document
The unfair commercial practices (UCP) provisions in Chapter 1 of Part 4 of the DMCC Act prohibit unfair commercial practices, replacing and updating the Consumer Protection from Unfair Trading Regulations 2008.
We have provided an update about this consultation and next steps in the CMA’s new consumer enforcement regime. We will run a further consultation on some aspects of the guidance on drip pricing in the summer.
The CMA has produced draft guidance on the UCP provisions which updates and, once finalised, will replace its current guidance.
The draft guidance illustrates how the UCP provisions may apply in practice and is intended to help traders to comply with them.