Disabled People's Protection Policy: guidance changes for train and station operators
Seeks views on proposed changes to Disabled People's Protection Policy (DPPP) guidance on writing policies to help disabled people travel by rail.
Opened
14 Nov 2018
Closed
15 Feb 2019
▤ Verbatim text from source document
The Office of Rail and Road is seeking feedback on proposals to change the Disabled People’s Protection Policy (DPPP) guidance. The changes aim to:
- increase the reliability of assistance for disabled passengers
- improve accessible journey planning
- reduce the notice period for booking assistance
- ensure all train companies provide compensation to passengers if they do not receive the assistance they have booked
- standardise and improve information for passengers
- strengthen train and station operators’ staff training