Government Transformation Strategy 2017 to 2020
This strategy sets out how the government will use digital to transform the relationship between the citizen and state.
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Linked documents
- Policy Paper Government Transformation Strategy
- Policy Paper Government Transformation Strategy: background
- Policy Paper Government Transformation Strategy: vision and scope
- Policy Paper Government Transformation Strategy: business transformation
- Policy Paper Government Transformation Strategy: people, skills and culture
- Policy Paper Government Transformation Strategy: tools, processes and governance
- Policy Paper Government Transformation Strategy: better use of data
- Policy Paper Government Transformation Strategy: platforms, components and business capabilities
- Policy Paper Government Transformation Strategy: government beyond 2020
- Policy Paper Government Transformation Strategy: role of the Government Digital Service
- Policy Paper Government Transformation Strategy appendix: case studies
- Policy Paper Government Transformation Strategy appendix: list of potential data registers
- Policy Paper Government Transformation Strategy appendix: list of major transformation programmes 2016
▤ Verbatim text from source document
Between 2010 and 2015, the government promoted digital development and the need to make public services digital by default.
This strategy sets out how the government elected in May 2015 plans to build on this work through:
- business transformation: developing end-to-end services that meet the needs of their users across all channels, in coordination with a fundamental rethink of back-office operations
- growing the right people, culture and skills: continuing to ensure that we have the right people, with the right skills and training, employed in the right place working in the right way.
- building better tools, processes and governance for civil servants: transforming the inside of the Civil Service to become an organisation that is digital by default
- making better use of data: ensuring that government data is properly managed, protected and (where non-sensitive) made available and shared effectively
- creating shared platforms, components and reusable business capabilities: continuing with government as a platform, reducing duplication, cost and increasing efficiency across government