Rail station and charter operators: complaint handling and policies for disabled people
Seeks views on regulating complaints handling and disabled people’s protection policies for station licence holders and charter operators.
Opened
28 Oct 2016
Closed
20 Jan 2017
▤ Verbatim text from source document
We are inviting views on regulation for some categories of licence holder, in particular options for how we regulate obligations relating to
- disabled people’s protections policies (DPPPs)
- complaints handling procedures (CHPs)
for station licence holders and charter operators.