Changes to Ofsted’s post-inspection arrangements and complaints handling: proposals 2023
This is a consultation on proposed changes to our post-inspection arrangements, including how we handle complaints about our work.
Opened
12 Jun 2023
Closed
15 Sep 2023
↓
Linked documents
- Open Consultation Changes to Ofsted’s post-inspection arrangements and complaints handling: proposals 2023
- Impact Assessment Equalities impact assessment: proposed changes to Ofsted’s post-inspection arrangements and complaints handling 2023
- Consultation Outcome Changes to Ofsted’s post-inspection arrangements and complaints handling: report on the responses to the consultation
- Impact Assessment Equalities impact assessment: changes to Ofsted’s post-inspection processes and complaints handling
▤ Verbatim text from source document
We propose to:
- enhance on-site professional dialogue during inspections to help address any issues before the end of the inspection visit
- introduce a new opportunity for providers to contact Ofsted the day after an inspection if they have any unresolved concerns
- introduce new arrangements for finalising reports and considering formal challenges to inspection outcomes
- replace our current internal review process with a direct escalation to the Independent Complaints Adjudication Service for Ofsted (ICASO) and add a new periodic review of closed complaints, using external representatives from the sectors we inspect.
We are seeking the widest possible range of views to make sure our revised procedures are closely matched to the needs of those we regulate and inspect (who we refer to collectively as ‘providers’ of education and care) and those making complaints.