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Rail Regulation and Performance Standards
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Proposed modifications to the complaints handling obligatio…
Proposed modifications to the complaints handling obligations in rail operator licences
Notice of statutory consultations on changes to modify the Complaints Handling obligations in the rail licences and Statement of National Regulatory Provisions (SNRPs).
Attachments
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Notice of statutory consultations on changes to modify the Complaints Handling obligations in the licences and Statements of National Regulatory Provisions (SNRPs) of rail licence holders
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Notice of statutory consultations on changes to modify the Complaints Handling Procedure condition in the Station Licence of Network Rail Infrastructure Ltd
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Notice of statutory consultations on changes to modify the Complaints Handling Procedure condition in the Station and Passenger Licences of London Underground Ltd
application/pdf
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Notice of statutory consultation on changes to modify the Complaints Handling condition in the GB Passenger Statement of National Regulatory Provisions (SNRP) of Eurostar International Ltd
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Notice of modification of the licences and SNRPs listed in Schedules 1 to 3 of this Notice in accordance with section 12 of the Railways Act 1993 and Regulation 13 of the Railway (Licensing of Railway Undertakings) Regulations 2005
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Notice of modification to the Complaints Handling licence condition - Dated 31 January 2023
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Complaints Code of Practice: Final text (clean)
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