The presence of staff is often a crucial determinant of the ability of disabled people to travel. Ahead of the establishment of Great British Railways and nationalisation of operating companies, the Department must be prepared to intervene where necessary to ensure that changes to staffing levels on the rail network do not have the effect of reducing access and inclusion. When legislating for the creation of Great British Railways, it must take steps to ensure that that body gives accessibili...

The presence of staff is often a crucial determinant of the ability of disabled people to travel. Ahead of the establishment of Great British Railways and nationalisation of operating companies, the Department must be prepared to intervene where necessary to ensure that changes to staffing levels on the rail network do not have the effect of reducing access and inclusion. When legislating for the creation of Great British Railways, it must take steps to ensure that that body gives accessibility appropriate weight in future decision-making about the number, roles and location of staff. (Recommendation, Paragraph 87) The burden on individuals Type: conclusion | Number: 17 | Response status: not_addressed Government response: The Department understands the important role that staff play in providing face-to-face services on the railways, especially to those who may need more support. Looking forward we want to see staff roles evolve, where appropriate, to meet changing passenger needs a