Operators are at pains to emphasise the complexity of the systems they work within, especially when it comes to journeys involving multiple organisations or modes. But people are entitled to expect to be able to make complicated journeys to get where they need to go; disabled people are no different. Systems and staffing must be able to cope with complexity. Similarly, resilience to external shocks—such as the sudden increase in air travel after the ending of pandemic restrictions—must be suf...

Operators are at pains to emphasise the complexity of the systems they work within, especially when it comes to journeys involving multiple organisations or modes. But people are entitled to expect to be able to make complicated journeys to get where they need to go; disabled people are no different. Systems and staffing must be able to cope with complexity. Similarly, resilience to external shocks—such as the sudden increase in air travel after the ending of pandemic restrictions—must be sufficient to cope with accessibility requirements. (Conclusion, Paragraph 83) Type: conclusion | Number: 15 | Response status: not_addressed Government response: Work already begun includes the development of an Integrated National Transport Strategy which will bring together actors at the national, regional and local level to provide a unified passenger focused experience that delivers seamless and accessible journeys for all. Transport is more than just in