Consumer engagement for consumer-led flexibility

Consumer-led flexibility (CLF) refers to consumers voluntarily shifting their energy usage to help balance supply and demand in our energy system. This can allow them to take advantage of low prices when energy is abundant and avoid the periods when prices are highest. Optimising and sustaining uptake of CLF will benefit consumers, businesses and our energy infrastructure. As a voluntary activity, CLF relies on consumers being informed and willing to participate. This consultation seeks feedback on the best approach to engage consumers in CLF to help optimise and sustain uptake over the short, medium and long term. It seeks to determine the appropriate role for government and other extant organisations as a part of that. It explores what could be in scope for core functions of a potential CLF consumer engagement framework. The feedback from this consultation will help to inform the case for further work in this area, including which functions could be considered in sc