HMRC said it uses email sparingly due to security concerns.42 Several organisations representing taxpayers and their agents wrote to us to highlight the need for a secure digital way to share files and correspondence with HMRC so that communication by post and phone became the exception.43 HMRC acknowledged that it is clearly behind many other 31 Customer service, paras 17, 3.7 32 Q 92 33 Report on 2023–24 Accounts, para 9 34 Q 81 35 Q 82 36 Q 92 37 Customer service, Figure 1 38 Customer serv...

HMRC said it uses email sparingly due to security concerns.42 Several organisations representing taxpayers and their agents wrote to us to highlight the need for a secure digital way to share files and correspondence with HMRC so that communication by post and phone became the exception.43 HMRC acknowledged that it is clearly behind many other 31 Customer service, paras 17, 3.7 32 Q 92 33 Report on 2023–24 Accounts, para 9 34 Q 81 35 Q 82 36 Q 92 37 Customer service, Figure 1 38 Customer service, para 2.28 39 Customer service, para 1.5 40 Report on 2023–24 Accounts, Figure 6 41 Customer service, para 1.14 42 Q 78 43 HCSA0003 Written evidence Type: conclusion | Number: 15 | Response status: not_addressed Government response: The government agrees with the Committee’s recommendation. Target implementation date: March 2028 4.2 HMRC is considering options to enhance and improve its current services to give taxpayers and intermediaries secure digital channels that they expect, the ability