Heat networks regulation: consumer protection

This consultation seeks views on consumer protection requirements around: pricing quality of service transparency of information consumers in vulnerable circumstance the scope of the rules and how we should phase them in It also covers Ofgem’s approach to implementing and enforcing regulation, including through guidance, market monitoring, compliance, and enforcement activity, as well as its approach to delivering the cost recovery regime after having established a policy approach during public consultation in 2021-2022 . We have published an Impact Assessment alongside the consultation document, which sets out the benefits and costs of introducing consumer protections and a license regime for rights and powers. Consumer groups, the heat network industry (including prospective developers and investors) and local government are the key target audience for this consultation. This i