We highlighted our concerns about the impact of the Department’s lack of progress in improving rail services and station infrastructure on various groups of people. For example, disabled passengers, as well as parents with young children, and even the many passengers and tourists carrying luggage who would like to use stations but are restricted, not just because of the condition and limitations of the infrastructure but also because there are not always staff available to operate the ramps a...

We highlighted our concerns about the impact of the Department’s lack of progress in improving rail services and station infrastructure on various groups of people. For example, disabled passengers, as well as parents with young children, and even the many passengers and tourists carrying luggage who would like to use stations but are restricted, not just because of the condition and limitations of the infrastructure but also because there are not always staff available to operate the ramps and the lifts.29 We heard from the Royal National Institute of Blind People (RNIB) that partially sighted people feel strongly that they should not have t Type: conclusion | Number: 14 | Response status: not_addressed Government response: 3. PAC conclusion: It is unacceptable that so much of the rail network remains so difficult to access for so many people. 3. PAC recommendation: The Department should fulfil its commitment to improve access to the rail network for all who wish to use it and does