The rail sector’s performance for passengers and the taxpayer is not good enough and has not been for some time.13 The Office of Rail and Road reported 3.8% of trains were classified as cancelled in 2022–23, along with 86.3% of trains arriving at their final destination on time, meaning that 13.7% were delayed. These levels of performance in 2022–23 were at or worse than levels in 2019–20.14 ‘Passengers must receive high-quality, consistent services day in, day out’ was one of the ten key out...

The rail sector’s performance for passengers and the taxpayer is not good enough and has not been for some time.13 The Office of Rail and Road reported 3.8% of trains were classified as cancelled in 2022–23, along with 86.3% of trains arriving at their final destination on time, meaning that 13.7% were delayed. These levels of performance in 2022–23 were at or worse than levels in 2019–20.14 ‘Passengers must receive high-quality, consistent services day in, day out’ was one of the ten key outcomes that the Department aimed to deliver through its rail reform programme.15 The Department told us that increasing revenues and passenger numbers are Type: conclusion | Number: 8 | Response status: not_addressed