Third-party intermediaries in the retail energy market: Call for Evidence

We want to understand more about how third-party intermediaries (TPIs) currently operate in the retail energy market. In the Energy White Paper, the government committed to consult on regulating TPIs with a view to ensuring the regulatory framework adequately covers the wider market. This call for evidence is the start of that process. TPIs include a wide range of businesses models operating in the retail energy market that provide customers with products and services linked to energy supply, such as advice on energy procurement and switching. TPIs typically sit between the regulated entities in the energy market and customers, helping them to engage with the market. TPIs provide services to both domestic and business customers, including microbusinesses. Examples of TPIs commonly used by energy customers include price comparison websites, brokers, auto-switchers and auto-recommendation services. New types of TPIs will continue to eme