In May 2023, the Department published the evaluation strategy for the Programme.24 The evaluation strategy includes nine key performance indicators, which focus more on the performance of the service the Department is building rather than the outcomes for claimants. The NAO found that the Department was still working out what metrics it will use and what data it needs to monitor the transformation of the service as a whole. We therefore asked the Department whether its performance indicators ...

In May 2023, the Department published the evaluation strategy for the Programme.24 The evaluation strategy includes nine key performance indicators, which focus more on the performance of the service the Department is building rather than the outcomes for claimants. The NAO found that the Department was still working out what metrics it will use and what data it needs to monitor the transformation of the service as a whole. We therefore asked the Department whether its performance indicators were fit for purpose. The Department asserted that it wanted to be “very open” about its approach to evaluation and the key performance indicators it was Type: conclusion | Number: 13 | Response status: not_accepted Government response: The government disagrees with the Committee’s recommendation. 3.2 The government agrees with the premise of transparency; the department will publish information once available and sufficiently robust. The Programme is in its early stages and is currently creating