The Department has started to process applications from claimants living in specific postcodes in London and Birmingham through the health transformation. The Department acknowledged that the two health transformation areas alone will not provide it with a representative sample of claimants and that it will need a wider range of claimants to give assurance that the proposed changes to the service are working as expected. It told us that it planned to try the new service in a range of differen...

The Department has started to process applications from claimants living in specific postcodes in London and Birmingham through the health transformation. The Department acknowledged that the two health transformation areas alone will not provide it with a representative sample of claimants and that it will need a wider range of claimants to give assurance that the proposed changes to the service are working as expected. It told us that it planned to try the new service in a range of different areas and to make sure that it took into account a “wide range of customer types from across the country” as part of its evaluation of the new service. Type: conclusion | Number: 11 | Response status: not_accepted Government response: The government disagrees with the Committee’s recommendation. 6.2 On 19 December 2023, the department published the first in a new series of HTP MI. Publication of this MI will continue quarterly in line with the PIP Official Statistics release schedule. 6.3 This