Without the right environment, individuals may be afraid to report problems in a timely and honest way, which makes it harder to identify the need for a reset and the issues a reset should address.41 We heard from the SRO for Universal Credit that creating this openness was the hardest, but most important, thing to achieve in projects.42 Also, the SRO for Crossrail spoke about how the programme started to believe its own ‘on- time, on-budget’ mantra which stopped many people raising issues.43...

Without the right environment, individuals may be afraid to report problems in a timely and honest way, which makes it harder to identify the need for a reset and the issues a reset should address.41 We heard from the SRO for Universal Credit that creating this openness was the hardest, but most important, thing to achieve in projects.42 Also, the SRO for Crossrail spoke about how the programme started to believe its own ‘on- time, on-budget’ mantra which stopped many people raising issues.43 He also felt that, in hindsight, the governance structures did not provide the Department for Transport, as sponsor, enough transparency over potential Type: conclusion | Number: 13 | Response status: partially_accepted Government response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: June 2024 3.2 The IPA works closely with project leaders across government to support a culture of continuous learning and provide opportunities for senior leaders to s