Redesigning services requires a more fundamental look at processes, not just the digital and technology elements.50 CDDO recognises this needs people not just with skills in technology, but also those who understand end-to-end processes, have the ability and willingness to analyse organisational structures, and the right capability and credibility to make the level of change required.51 Some departments can describe the benefits gained from transformation but struggle to systematically identi...

Redesigning services requires a more fundamental look at processes, not just the digital and technology elements.50 CDDO recognises this needs people not just with skills in technology, but also those who understand end-to-end processes, have the ability and willingness to analyse organisational structures, and the right capability and credibility to make the level of change required.51 Some departments can describe the benefits gained from transformation but struggle to systematically identify the opportunity costs of failing to transform.52 Incremental change is government’s fall-back response to things which are deemed ‘too difficult’ and Type: conclusion | Number: 21 | Response status: accepted Government response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: June 2025 2.2 Through the spend assurance process, CDDO asks departments to consider the effects of legacy, for example, the cost of decommissioning existing legacy systems. To e