Government has a low level of maturity in the transformation of digital services and the benefits to be gained from a more fundamental approach are estimated to be three or four times the current level.44 Past approaches have focussed on improving websites and front-end screens , making services “look good but not be good”, whilst not addressing the limitations posed by the existing legacy systems and data.45 The tendency to tweak rather than re-engineer is a lost opportunity to transform ser...

Government has a low level of maturity in the transformation of digital services and the benefits to be gained from a more fundamental approach are estimated to be three or four times the current level.44 Past approaches have focussed on improving websites and front-end screens , making services “look good but not be good”, whilst not addressing the limitations posed by the existing legacy systems and data.45 The tendency to tweak rather than re-engineer is a lost opportunity to transform services and gain efficiency benefits.46 Piecemeal legacy system development introduces unwanted additional complexity and can increase costs.47 Type: conclusion | Number: 19 | Response status: accepted Government response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: June 2025 2.2 Through the spend assurance process, CDDO asks departments to consider the effects of legacy, for example, the cost of decommissioning existing legacy systems. To ensure this