The Access to Work system is outdated and often unable to accept online document submission or e-signatures. A system that requires applications and claims must be 84 Plan for Jobs and employment support sent in by hand acts as a practical barrier to support. DWP needs to update the Access to Work document submission process so that all documentation can be submitted online. It should do this by the end of 2023.

The Access to Work system is outdated and often unable to accept online document submission or e-signatures. A system that requires applications and claims must be 84 Plan for Jobs and employment support sent in by hand acts as a practical barrier to support. DWP needs to update the Access to Work document submission process so that all documentation can be submitted online. It should do this by the end of 2023. Type: conclusion | Number: 25 | Paragraph: 150 | Response status: no_published_response Government response: While there has been an online way for customers to apply for Access to Work since 2017, in June 2023 DWP introduced a new online process for customers to be able to claim the Access to Work grant. This enables customers to submit new claims online, upload evidence where appropriate, have their clai