The Department aims to deliver additional economic benefits of £135 million through its ongoing investment transformation programme. As part of this programme it plans to create a more tailored service offer for different types of investor and provide new online services for managing lower-value investments and simple investor queries.29 It told us that its strategy for the transformation programme was informed by comparisons with investment services offered by competitor countries and best p...

The Department aims to deliver additional economic benefits of £135 million through its ongoing investment transformation programme. As part of this programme it plans to create a more tailored service offer for different types of investor and provide new online services for managing lower-value investments and simple investor queries.29 It told us that its strategy for the transformation programme was informed by comparisons with investment services offered by competitor countries and best practice from OECD and the World Bank.30 Risks to delivery of the transformation programme include a lack of digital capacity. This is a risk we have ofte Type: conclusion | Number: 13 | Response status: accepted Government response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: March 2024 3.2 As the Committee recognises, digital capacity across government is stretched. Capacity is constrained by the department’s ability to recruit the right calibre of