The Cabinet Office did not produce an overarching business case for the Shared Services Strategy, which has hindered progress. HM Treasury’s guidance to government departments states that a business case should be used to support all major programmes and projects considered by the Cabinet Office. The Cabinet Office did not follow this guidance and instead produced a “Case for Change” which lacked the requisite level of detail on costs, benefits and risk. The Cabinet Office says it did not pro...

The Cabinet Office did not produce an overarching business case for the Shared Services Strategy, which has hindered progress. HM Treasury’s guidance to government departments states that a business case should be used to support all major programmes and projects considered by the Cabinet Office. The Cabinet Office did not follow this guidance and instead produced a “Case for Change” which lacked the requisite level of detail on costs, benefits and risk. The Cabinet Office says it did not produce a full business case as it believed that “time was of the essence” and it did not want to “put the cart before the horse”. That decision has had a k Type: conclusion | Number: 2 | Response status: accepted Government response: The government agrees with the Committee’s recommendation. development was led at the cluster level. Practical implication of a full business case is a centrally delivered programme, which was avoided as having the clusters act as one would have meant that the ‘convoy’