Customers only being able to contact the CMS via letters or telephone is slow and antiquated. The CMS should introduce an electronic messaging system, or at least an ability for customers to contact them by e-mail to provide greater levels of customer convenience.

Customers only being able to contact the CMS via letters or telephone is slow and antiquated. The CMS should introduce an electronic messaging system, or at least an ability for customers to contact them by e-mail to provide greater levels of customer convenience. Type: conclusion | Number: 30 | Paragraph: 115 | Response status: under_consideration Government response: In addition to communication via letters and telephone, CMS have significantly improved its communications channels by introducing digital services as its preferred contact method for all customers, which offers customers the ability to update their information and request changes 24 hours a day, 7