We are disappointed by the Department and HMPO’s lack of ambition in their plans to meet demand for passports in 2023 and beyond. HMPO estimates that there are still three million customers who did not renew or apply for passports during the pandemic and expects a level of demand in 2023 similar to 2022. This pattern of demand will re-emerge every 10 years as passports expire. HMPO also believes there may be a more fundamental shift in customer application patterns following the pandemic, wit...

We are disappointed by the Department and HMPO’s lack of ambition in their plans to meet demand for passports in 2023 and beyond. HMPO estimates that there are still three million customers who did not renew or apply for passports during the pandemic and expects a level of demand in 2023 similar to 2022. This pattern of demand will re-emerge every 10 years as passports expire. HMPO also believes there may be a more fundamental shift in customer application patterns following the pandemic, with people renewing their passports only when they plan to use them, rather than renewing when they expire. HMPO has conducted reviews to learn lessons fro Type: recommendation | Number: 6 | Response status: accepted Government response: The government agrees with the Committee’s recommendation. Recommendation implemented In response to the challenges experienced in early-2022, HM Passport Office has worked to deliver a number of improvements to that has delivered consistent high standards of servi