However, the Department’s routinely collected management information only shows the performance in each of the 12 contract package areas, rather than detailing the performance of individual providers. Its management information shows how many people are moving into work in contract areas and how regularly the customer service standards, which aim to stop providers focusing on participants who are easiest to help, are met.50 While a greater proportion of Restart participants are moving into wo...

However, the Department’s routinely collected management information only shows the performance in each of the 12 contract package areas, rather than detailing the performance of individual providers. Its management information shows how many people are moving into work in contract areas and how regularly the customer service standards, which aim to stop providers focusing on participants who are easiest to help, are met.50 While a greater proportion of Restart participants are moving into work than the Department had expected at this stage of the contract, customer service standards have not generally been met by providers.51 When we asked t Type: conclusion | Number: 25 | Response status: not_addressed Government response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2024 5.2 The department does collate robust Management Information (MI) to assess how providers are performing at Contract Package Area (CPA) level, noting that the