The NAO reported that the Department’s strategy is consistent with good practice across government. For example, its strategy recognises data as a strategic asset and that people and processes are as important as technology to successful digital change.20 However, the NAO also found that the Department lacks a complete picture of its progress against its strategy and recommended that the Department immediately create a clear delivery plan for the strategy. We asked the Department how it inten...

The NAO reported that the Department’s strategy is consistent with good practice across government. For example, its strategy recognises data as a strategic asset and that people and processes are as important as technology to successful digital change.20 However, the NAO also found that the Department lacks a complete picture of its progress against its strategy and recommended that the Department immediately create a clear delivery plan for the strategy. We asked the Department how it intends to measure its progress.21 The Department explained that it has plans and reporting in place for its individual projects, but agreed with the NAO’s re Type: conclusion | Number: 9 | Response status: not_addressed