If the Regulator of Social Housing engages as little with tenants as seems to be the case, we are deeply concerned. It is impossible for the regulator to even give the appearance of putting tenants at the centre of its consumer regulation if it does not seem interested in their experience, even where a provider has failed tenants as badly as Clarion did at Eastfields.

If the Regulator of Social Housing engages as little with tenants as seems to be the case, we are deeply concerned. It is impossible for the regulator to even give the appearance of putting tenants at the centre of its consumer regulation if it does not seem interested in their experience, even where a provider has failed tenants as badly as Clarion did at Eastfields. Type: conclusion | Number: 43 | Paragraph: 162 | Response status: not_addressed Government response: The Government agrees that tenants’ voices should be at the centre of social housing regulation. The Social Housing (Regulation) Bill will ensure that the Regulator engages with tenants when undertaking inspections. The Regulator has also recently introduced Tenant Satisfaction Measures (TSMs), whic