The complaints and redress mechanisms available to renters are also limited and complex. While there are mandatory redress schemes for social housing and for letting agency work, these are voluntary for private landlords and so most tenants must use the courts system to resolve disputes.40 We heard from tenant representatives that court action is too complicated, time consuming and, due to reductions in legal aid, unaffordable for most tenants.41

The complaints and redress mechanisms available to renters are also limited and complex. While there are mandatory redress schemes for social housing and for letting agency work, these are voluntary for private landlords and so most tenants must use the courts system to resolve disputes.40 We heard from tenant representatives that court action is too complicated, time consuming and, due to reductions in legal aid, unaffordable for most tenants.41 Type: conclusion | Number: 18 | Response status: not_addressed Government response: 1: PAC conclusion: It is too difficult for renters to realize their legal right to a safe and secure home. 1: PAC recommendation: Alongside its Treasury Minute response the Department should write to the Committee to set out how it will use its planned reform programme to: • Better support renters t