Government accepts that it is important to have deep digital, data and technology expertise preserved within departments. Government has excessively outsourced programmes and has very thinly resourced the internal client function capability within departments. That has been a problem and has led to a dependence on external experts, without sufficient internal expertise.41

Government accepts that it is important to have deep digital, data and technology expertise preserved within departments. Government has excessively outsourced programmes and has very thinly resourced the internal client function capability within departments. That has been a problem and has led to a dependence on external experts, without sufficient internal expertise.41 Type: conclusion | Number: 17 | Response status: not_addressed Government response: 5: PAC conclusion: Departments have failed to develop a modern professional approach to IT operations needed to support business change and transformation and have created an over-reliance on outsourcing. 5: PAC recommendation: The Central Digital and Data Office should set out what departments need