The Cabinet Office concedes that too often operations and services fail to recognise the fundamental inefficiencies of legacy systems and the data they contain.26 The National Audit Office reported that government has been trying to improve its digital performance for the past 25 years27 but has not been successful in achieving the intended results and departments have continued to build on top of legacy systems and data.28 Programmes have concentrated on automating existing way of working wi...

The Cabinet Office concedes that too often operations and services fail to recognise the fundamental inefficiencies of legacy systems and the data they contain.26 The National Audit Office reported that government has been trying to improve its digital performance for the past 25 years27 but has not been successful in achieving the intended results and departments have continued to build on top of legacy systems and data.28 Programmes have concentrated on automating existing way of working without focusing sufficiently on trying to redesign public services around new business processes and use of data and technology in new ways.29 Type: conclusion | Number: 10 | Response status: not_addressed Government response: 2: PAC conclusion: There is no clear plan to replace or modernise legacy systems and data that are critical to service provision but are often old, unsupportable, vulnerable and a constraint on transformation. 2: PAC recommendation: At the start of 2022 the CDDO should work