There is a risk that the Department still lacks the capacity to prioritise and deliver major digital programmes on time. In common with many other government departments and agencies, the Department is reliant on a range of legacy technology systems that need updating or replacing. We have seen several major programmes to deliver such replacements encounter major problems and require resetting, for example the Emergency Services Network and Digital Services at the Border programmes. The Depar...

There is a risk that the Department still lacks the capacity to prioritise and deliver major digital programmes on time. In common with many other government departments and agencies, the Department is reliant on a range of legacy technology systems that need updating or replacing. We have seen several major programmes to deliver such replacements encounter major problems and require resetting, for example the Emergency Services Network and Digital Services at the Border programmes. The Department’s failure to deliver NLEDS is another example. The Department has tried to do too much at once and has failed to prioritise programmes or develop t Type: conclusion | Number: 6 | Response status: under_consideration Government response: 1. PAC conclusion: The pandemic has demonstrated the importance of departments retaining sufficient capacity to respond to emergencies when identifying potential efficiencies.