In 2019, the Department ended its 10-year contract with its Strategic Business Partner, led by Capita, five years early because the contract was not delivering expected savings and improvements in running the DIO.12 This created a gap in the skills and capabilities that the Department needs. It is seeking to build in-house capabilities to fill this gap but, at present, it remains reliant on contractors. Overall, the Department has 168 staff working on the strategic management of the defence e...

In 2019, the Department ended its 10-year contract with its Strategic Business Partner, led by Capita, five years early because the contract was not delivering expected savings and improvements in running the DIO.12 This created a gap in the skills and capabilities that the Department needs. It is seeking to build in-house capabilities to fill this gap but, at present, it remains reliant on contractors. Overall, the Department has 168 staff working on the strategic management of the defence estate.13 By 2023–24 the Department hopes 7 Qq 6 to 9 and 12; C&AG’s Report, para 8 8 Qq 6 to 9; C&AG’s Report, para 4 9 Qq 14, 76, 85 and 88; C&AG’s Repo Type: conclusion | Number: 10 | Response status: under_consideration