In May 2021, the Parliamentary and Health Service Ombudsman published a report that found that HS2 Ltd had misled and failed to communicate promptly and effectively with a family whose home was being purchased to make way for the railway.68 HS2 Ltd told us that although it had not accepted all the findings in the report, it had acknowledged and accepted the recommendations, and made good progress in its engagement with communities affected by the programme since.69 HS2 Ltd accepted that the r...

In May 2021, the Parliamentary and Health Service Ombudsman published a report that found that HS2 Ltd had misled and failed to communicate promptly and effectively with a family whose home was being purchased to make way for the railway.68 HS2 Ltd told us that although it had not accepted all the findings in the report, it had acknowledged and accepted the recommendations, and made good progress in its engagement with communities affected by the programme since.69 HS2 Ltd accepted that the report “shone a light on some failings of the company several years ago” but that it had learned from this and its local interaction was much better for i Type: conclusion | Number: 29 | Response status: under_consideration Government response: 6: PAC conclusion: We are already concerned about the volume of complaints on disruption from the programme which does not bode well for the future as more communities will be impacted as construction progresses. 6: PAC recommendation: The Department and HS