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Child Maintenance Payments Improvement

The Department for Work and Pensions is improving child maintenance administration through legislative and operational reforms, including the Child Maintenance (Assessment of Parents' Income) Bill and measures to enhance payment collection, transfer efficiency, and customer service response times. The reforms aim to streamline the assessment process and improve communication with parents and recipients.

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29 Apr 2026 | Written question Department for Work and Pensions linked

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help improve (a) response times to (i) queries and (ii) complaints and (b) other communication between the C

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help improve (a) response times to (i) queries and (ii) complaints and (b) other communication between the Child Maintenance Service and service users.

▤ View document · ↗ GOV.UK
27 Apr 2026 | Written question Department for Work and Pensions linked

To ask the Secretary of State for Work and Pensions, pursuant to Answer of 2 June 2025 on Question 56485 on the limited capability for work and work-related activity element of Universal Credit, what

To ask the Secretary of State for Work and Pensions, pursuant to Answer of 2 June 2025 on Question 56485 on the limited capability for work and work-related activity element of Universal Credit, what progress has been made in reviewing …

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22 Jun 2022 | Written evidence linked

On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department for Work & Pensions (the Department) about child maintenance in Great Britain.1 We also received and considered written evidence from individuals and organisations from within the sector.

On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department for Work & Pensions (the Department) about child maintenance in Great Britain.1 We also received and considered written evidence from individuals and …

▤ View document · ↗ GOV.UK
22 Jun 2022 | Written evidence linked

The Department designed the current child maintenance system to emphasise collaboration between parents, with the CMS available as a voluntary safety net for those separated parents to choose to use if they decide to.31 Written evidence from the Domestic Abuse Commissioner referred to the Department’s data suggesting “a strong prevalence of domestic abuse among receiving parents accessing the CMS”.32 Around two in three applicants to the CMS in the quarter ending September 2021 did not have t...

The Department designed the current child maintenance system to emphasise collaboration between parents, with the CMS available as a voluntary safety net for those separated parents to choose to use if they decide to.31 Written evidence from the Domestic Abuse …

▤ View document · ↗ GOV.UK
22 Jun 2022 | Written evidence linked

Parents can use the child maintenance system to continue to abuse their former partners, for example by withholding payments or access to children. Written evidence from Gingerbread and the Domestic Abuse Commissioner set out that, for survivors of domestic abuse, the CMS may be the safest and only way to secure maintenance from their ex-partner.34 However, although vulnerable and low-income families, those with disabilities, and those with higher levels of parental conflict are more likely t...

Parents can use the child maintenance system to continue to abuse their former partners, for example by withholding payments or access to children. Written evidence from Gingerbread and the Domestic Abuse Commissioner set out that, for survivors of domestic abuse, …

▤ View document · ↗ GOV.UK