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Retail Energy Market Regulation and Redress

The Department for Energy Security and Net Zero is reforming retail energy market regulation and consumer redress mechanisms, including proposals to strengthen the Energy Ombudsman's powers, regulate third-party intermediaries, and establish an Energy Debt Relief Scheme. Current issues include billing accuracy, back-billing practices, supplier non-compliance with ombudsman rulings, and exploitative practices in the non-domestic energy market. The government is consulting on permanent consumer protections and debt relief funded by energy company windfall profits.

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23 Oct 2025 | Announcement Department for Energy Security and Net Zero linked

Stronger Protections and a Better Deal for Energy Consumers – TPI Regulation and Consultations on Strengthening the Energy Ombudsman and Business Smart-Contingent Contracts

UIN: HCWS982 Today I am announcing Government plans to deliver stronger protections and a better deal for energy consumers. The Government is publishing our response to the consultation on Third-Party Intermediaries (TPIs) and launching two new consultations on streng...

▤ View document · ↗ GOV.UK · ↓