HMRC is developing a digital strategy focused on strengthening standards and governance for third-party software integration with its systems, aiming to enable innovation while protecting taxpayer data and system integrity. The strategy addresses external integration approaches, software standards, and the balance between digital service delivery and telephone support for small businesses. This is an active policy area with ongoing standards development.
In response to: HMRC’s Plan to Strengthen Standards for Third-Party Software
In response to: HMRC’s Strategic Approach to External Integration
This document sets out HMRC’s long‑term approach to working with third‑party software and supporting a thriving, innovative market that makes it simpler for customers to fulfil their tax responsibilities.
This document outlines HMRC’s plan for strengthening standards for third-party integrated software and how we will collaborate with industry to develop these standards together.
This document sets out HMRC’s vision for External Integration including how it intends to work with the software sector.
We asked HMRC whether there were potential security concerns that could be posed by the third–party MTD software taxpayers use to submit their tax returns, including whether there were risks to HMRC’s own systems.63 In written evidence provided after our …
Written evidence, received from Southampton University academics and accountants, Dr Md Hosam Al Kaddour and Dr Nouha Saber, recommended that HMRC accelerates digital transformation, including investment in AI–driven customer support to handle routine inquiries and thus reduce call centre costs.70 …
HMRC said it uses email sparingly due to security concerns.42 Several organisations representing taxpayers and their agents wrote to us to highlight the need for a secure digital way to share files and correspondence with HMRC so that communication by …
Screening equality impact assessment for HMRC's Self-serve Time to Pay project.
A consultation about how HMRC will use information from third parties to give customers a better service that is more transparent.
A consultation about how HMRC will use information from third parties to give customers a better service that is more transparent.
A consultation about how HMRC will use information from third parties to give customers a better service that is more transparent.