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Rail Regulation and Performance Standards

The Department for Transport and Office of Rail and Road are establishing regulatory frameworks and performance standards for Great Britain Railways (GBR) and the rail network, including passenger service quality, franchise arrangements, and long-term strategic planning. The Railways (Franchises) Bill and related legislation are progressing through Parliament with recommendations to strengthen performance monitoring mechanisms, clarify the Long Term Rail Strategy, and ensure the ORR can effectively enforce passenger interest duties against GBR.

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Family: Consultations

2026

1 event

2025

7 events
5 Nov 2025 | Consultation outcome Department for Transport linked

A railway fit for Britain's future — outcome published

Seeking views on proposals to reform Great Britain’s railways.

▤ View document · ↗ GOV.UK · ↓ A railway fit for Britain's future
+4 more
↓ A railway fit for Britain's future (web accessible) (52pp) ↓ A railway fit for Britain's future (print version) (56pp) ↓ A railway fit for Britain's future (large print) (104pp) ↓ A railway fit for Britain's future (easy read version) (46pp)
11 Jul 2025 | Consultation (closed) Office of Rail and Road linked

Benchmarking operators’ performance in rail passenger assistance

Sought feedback on a new framework to benchmark the performance of train and station operators’ delivery of assistance to rail passengers.

▤ View document · ↗ GOV.UK · ↓ response to the consultation
+5 more
↓ new framework ↓ Easy Read - Passenger assistance: how train companies are d… ↓ Easy Read: A new way to check the support that train compan… ↓ Rail Passenger Assistance: Benchmarking Operators’ Performa… ↓ Rail Passenger Assistance: Benchmarking Operators’ Performa…
15 Apr 2025 | Consultation outcome Department for Transport linked

A railway fit for Britain's future — consultation closed

Seeking views on proposals to reform Great Britain’s railways.

▤ View document · ↗ GOV.UK · ↓ A railway fit for Britain's future
+4 more
↓ A railway fit for Britain's future (web accessible) (52pp) ↓ A railway fit for Britain's future (print version) (56pp) ↓ A railway fit for Britain's future (large print) (104pp) ↓ A railway fit for Britain's future (easy read version) (46pp)
18 Feb 2025 | Consultation outcome Department for Transport linked

A railway fit for Britain's future — consultation opened

Seeking views on proposals to reform Great Britain’s railways.

▤ View document · ↗ GOV.UK · ↓ A railway fit for Britain's future
+4 more
↓ A railway fit for Britain's future (web accessible) (52pp) ↓ A railway fit for Britain's future (print version) (56pp) ↓ A railway fit for Britain's future (large print) (104pp) ↓ A railway fit for Britain's future (easy read version) (46pp)

2024

11 events
26 Feb 2024 | Consultation outcome Department for Transport linked

Williams-Shapps Plan for Rail: legislative changes to implement rail reform — outcome published

Seeks views on primary legislative changes required to effect rail reform as set out in the Williams-Shapps Plan for Rail.

▤ View document · ↗ GOV.UK · ↓ Williams-Shapps Plan for Rail: consultation on … (75pp)
+13 more
↓ Williams-Shapps Plan for Rail: consultation on legislation … (1pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (1pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (76pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (138pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (70pp) ↓ The Williams-Shapps Plan for Rail: legislative changes to i… (29pp) ↓ Plan for Rail: legislative changes to implement rail reform… (108pp) ↓ Plan for Rail: legislative changes to implement rail reform… (106pp) ↓ Plan for Rail: legislative changes to implement rail reform… (1pp) ↓ Plan for Rail: legislative changes to implement rail reform… (216pp) ↓ Plan for Rail: legislative changes to implement rail reform… (212pp) ↓ Plan for Rail: legislative changes to implement rail reform… (1pp) ↓ Cynllun y Rheilffyrdd Ymgynghoriad ar Ddeddfwriaeth i Draws… (116pp)
19 Feb 2024 | Consultation (closed) Office of Rail and Road linked

Response to DfT consultation on primary legislative changes required to effect rail reform

The Department for Transport (DfT) consulted between 9 June 2022 and 4 August 2022 seeking views on primary legislative changes required to effect rail reform as set out in the Williams-Shapps Plan for Rail.

▤ View document · ↗ GOV.UK · ↓ Great British Railways Transition Team (GBRTT) …
+2 more
↓ Response to the Department for Transport’s (DfT) consultati… ↓ Delivering a simpler, more efficient and more integrated ra…

2023

12 events
25 Aug 2023 | Consultation (closed) Office of Rail and Road linked

Access guidance update in preparation for revocation of retained EU law

Sought views on draft updated access guidance in preparation for the Department for Transport's (DfT) intended revocation of 4 access related implementing regulations.

▤ View document · ↗ GOV.UK · ↓ Guidance on the Railways (Access, Management an…
+17 more
↓ Criteria & procedures for the approval of station access ag… ↓ Criteria & procedures for the approval of depot access agre… ↓ Industry code of practice for track access application cons… ↓ Criteria and procedures for the approval of framework agree… ↓ ORR guidance on the assessment of new international passeng… ↓ Starting mainline rail operations ↓ summary of responses ↓ conclusions letter ↓ Consultation letter: access guidance update in preparation … ↓ Draft guidance on Access and Management Regulations 2016 (A… ↓ Draft guidance on stations ↓ Draft guidance on depots ↓ Draft guidance on track access ↓ Draft guidance on the consultation code of practice ↓ Draft guidance on HS1 framework agreements ↓ Draft guidance on international passenger services ↓ Draft guidance on starting mainline operations
18 Jul 2023 | Consultation (closed) Office of Rail and Road linked

Consultation on a draft Rail Ombudsman operating model

The May 2021Plan for Railstates that ORR will take over responsibility from the Rail Delivery Group (RDG) for sponsoring the Rail Ombudsman.

▤ View document · ↗ GOV.UK · ↓ decision document
+6 more
↓ responses to our June 2022 consultation ↓ equality impact assessment ↓ regulatory impact assessment ↓ letter to industry ↓ Consultation on a draft Rail Ombudsman operating model ↓ Rail Ombudsman operating model technical report – Annex B
18 Jul 2023 | Consultation (closed) Office of Rail and Road linked

Proposed modifications to the complaints handling obligations in rail operator licences

Notice of statutory consultations on changes to modify the Complaints Handling obligations in the rail licences and Statement of National Regulatory Provisions (SNRPs).

▤ View document · ↗ GOV.UK · ↓ Notice of statutory consultations on changes to…
+6 more
↓ Notice of statutory consultations on changes to modify the … ↓ Notice of statutory consultations on changes to modify the … ↓ Notice of statutory consultation on changes to modify the C… ↓ Notice of modification of the licences and SNRPs listed in … ↓ Notice of modification to the Complaints Handling licence c… ↓ Complaints Code of Practice: Final text (clean)

2022

21 events
4 Aug 2022 | Consultation outcome Department for Transport linked

Williams-Shapps Plan for Rail: legislative changes to implement rail reform — consultation closed

Seeks views on primary legislative changes required to effect rail reform as set out in the Williams-Shapps Plan for Rail.

▤ View document · ↗ GOV.UK · ↓ Williams-Shapps Plan for Rail: consultation on … (75pp)
+13 more
↓ Williams-Shapps Plan for Rail: consultation on legislation … (1pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (1pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (76pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (138pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (70pp) ↓ The Williams-Shapps Plan for Rail: legislative changes to i… (29pp) ↓ Plan for Rail: legislative changes to implement rail reform… (108pp) ↓ Plan for Rail: legislative changes to implement rail reform… (106pp) ↓ Plan for Rail: legislative changes to implement rail reform… (1pp) ↓ Plan for Rail: legislative changes to implement rail reform… (216pp) ↓ Plan for Rail: legislative changes to implement rail reform… (212pp) ↓ Plan for Rail: legislative changes to implement rail reform… (1pp) ↓ Cynllun y Rheilffyrdd Ymgynghoriad ar Ddeddfwriaeth i Draws… (116pp)
27 Jul 2022 | Consultation (closed) Office of Rail and Road linked

Consultation on potential regulation of HS1 stations

We took on responsibility for the regulation of the four stations on the HS1 route on 27 July 2022.

▤ View document · ↗ GOV.UK · ↓ regulatory statement
+5 more
↓ holding to account policy for CP3 ↓ Conclusions on consultation on second HS1 regulatory statem… ↓ Responses to consultation on second HS1 regulatory statemen… ↓ Second regulatory statement in respect of the HS1 network ↓ Holding HS1 Ltd to account in CP3 – Interim policy for stat…
9 Jun 2022 | Consultation outcome Department for Transport linked

Williams-Shapps Plan for Rail: legislative changes to implement rail reform — consultation opened

Seeks views on primary legislative changes required to effect rail reform as set out in the Williams-Shapps Plan for Rail.

▤ View document · ↗ GOV.UK · ↓ Williams-Shapps Plan for Rail: consultation on … (75pp)
+13 more
↓ Williams-Shapps Plan for Rail: consultation on legislation … (1pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (1pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (76pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (138pp) ↓ Williams-Shapps Plan for Rail: consultation on legislation … (70pp) ↓ The Williams-Shapps Plan for Rail: legislative changes to i… (29pp) ↓ Plan for Rail: legislative changes to implement rail reform… (108pp) ↓ Plan for Rail: legislative changes to implement rail reform… (106pp) ↓ Plan for Rail: legislative changes to implement rail reform… (1pp) ↓ Plan for Rail: legislative changes to implement rail reform… (216pp) ↓ Plan for Rail: legislative changes to implement rail reform… (212pp) ↓ Plan for Rail: legislative changes to implement rail reform… (1pp) ↓ Cynllun y Rheilffyrdd Ymgynghoriad ar Ddeddfwriaeth i Draws… (116pp)
4 Jan 2022 | Consultation (closed) Office of Rail and Road linked

Delay attribution review - Scoping stage consultation

Delay attribution is the process by which the causes of reasons for delays to train services delay are determined both the 'what' and the 'who'.

▤ View document · ↗ GOV.UK · ↓ Delay attribution: scoping stage report
+8 more
↓ Responses to scoping stage consultation letter ↓ Delay attribution review scoping stage recommendations - le… ↓ Delay attribution review - Scoping stage consultation letter ↓ Delay attribution review - slides from ORR workshop on 19 F… ↓ Rail Delivery Group Delay Attribution Review for the ORR - … ↓ Delay attribution: Scoping stage report ↓ Response to scoping stage consultation letter ↓ Delay attribution: Scoping stage recommendations an next st…

2021

16 events
6 Oct 2021 | Consultation (closed) Office of Rail and Road linked

Stakeholder survey for the second post-implementation review of The Railways and Other Guided Transport Systems (Safety) Regulations 2006

ORR undertook a stakeholder survey about the impact and effectiveness of The Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS).

▤ View document · ↗ GOV.UK · ↓ findings and conclusions
+3 more
↓ PIR report ↓ ROGS impact assessment ↓ The 2013 regulations that made significant changes to ROGS
30 Jul 2021 | Consultation (closed) Office of Rail and Road linked

Consultation on revision of ORR guidance on application of the Railway Safety Regulations 1999 to Mark 1 type and hinged door rolling stock

We sought views on our proposed revision of ORR guidance on application of the Railway Safety Regulations 1999 to Mark 1 type and hinged door rolling stock when operated on railway infrastructure where line speed exceeds 40kph.

▤ View document · ↗ GOV.UK · ↓ guidance
+2 more
↓ impact assessment ↓ Railway Safety Regulations 1999 - Guide to Operation of Mar…
15 Jun 2021 | Consultation (closed) Office of Rail and Road linked

Consultation on new ORR guidance on Principles of Level Crossing Safety

We sought views on a new draft guidance publication 'Principles for managing level crossing safety'.

▤ View document · ↗ GOV.UK · ↓ "Principles for managing level crossing safety"
+4 more
↓ feedback provided by consultees ↓ consultation document ↓ Principles for managing level crossing safety ↓ Responses to consultation on new ORR guidance on Principles…
25 Jan 2021 | Consultation outcome Office of Rail and Road linked

Changes to rail operator licences

Changes to some licence conditions because the domestic exemption for Regulation 1371/2007/EC on rail passengers’ rights and obligations expires on 3 December 2019.

▤ View document · ↗ GOV.UK

2020

13 events
16 Sep 2020 | Consultation (closed) Office of Rail and Road linked

Consultation on Accessible Travel Policy Guidance - accessibility of rail replacement services

We have published new and updatedAccessible Travel Policy (ATP) Guidance.This Guidance contains new requirements for train operators that run rail replacement services during disruption. We have published an impact assessment of the ATP Guidance changes.

▤ View document · ↗ GOV.UK · ↓ Accessible Travel Policy (ATP) Guidance
+22 more
↓ Rail Replacement Services update ↓ Rail Replacement Services: Update ↓ Consultation responses ↓ Consultation document ↓ Large Print Version ↓ Easy Read version ↓ Final legal advice ↓ Plain English version ↓ Draft equality and regulatory impact assessment ↓ Responses to September 2019 Legal Advice ↓ Letter to stakeholders ↓ Draft Legal Advice ↓ Plain English Version ↓ Plain English Large Print Version ↓ Draft Appendix to Legal Advice ↓ Memorandum of Understanding between DVSA and ORR on accessi… ↓ Accessible Travel Policy Guidance: accessibility of rail re… ↓ Accessible Travel Policy Guidance: accessibility of rail re… ↓ Accessible Travel Policy Guidance: accessibility of rail re… ↓ ORR rail replacement letter to Rail Minister - Published 16… ↓ ORR rail replacement letter to Paul Plummer, Rail Delivery … ↓ Impact assessment on changes to Accessible Travel Policy Gu…
27 Apr 2020 | Consultation (closed) Office of Rail and Road linked

Updating the model freight services track access contract for the CVL interface

We are making changes to the model track access contract to reflect new arrangements concerning access arrangements for the Core Valleys Lines (CVL). These are particularly relevant for those who wish to operate freight trains between the CVL and Network …

▤ View document · ↗ GOV.UK · ↓ Letter – updating the model freight services tr…
+4 more
↓ Annex A - Schedule 4 (Variations to Combined Network Servic… ↓ Annex B - Schedule 8 (Performance regime) ↓ Annex C - Proposed changes to the model freight operating c… ↓ The Core Valley Lines – freight services track access contr…
7 Jan 2020 | Consultation (closed) Office of Rail and Road linked

HS1 Ltd periodic review 2019 (PR19): draft determination

This consultation is now closed and we have published ourfinal determination on HS1 Ltd.

▤ View document · ↗ GOV.UK · ↓ Concession Agreement
+11 more
↓ 2019 periodic review of HS1 Ltd (PR19) - Draft determination ↓ Summary of our assessment of the asset management findings ↓ Summary of our assessment of the financial framework ↓ Summary of our assessment of charging and incentivesicon, 0… ↓ Revised passenger framework agreements ↓ Revised Passenger Access Terms ↓ Revised Freight Access Terms ↓ Discussion document on HS1 escrow arrangements – financial … ↓ HS1 Escrow Arrangements - Final Report by Steer for the ORR ↓ Frazer-Nash Consultancy Ltd – cost assurance review of proj… ↓ Minutes from first stakeholder workshop on 10 June 2019

2019

23 events

2018

17 events
7 Jun 2018 | Consultation outcome Department for Transport linked

Future of East Midlands rail franchise — outcome published

Seeking views on priorities for the next East Midlands franchise.

▤ View document · ↗ GOV.UK · ↓ East Midlands rail franchise public consultatio… (52pp)
+3 more
↓ East Midlands rail franchise public consultation: driving g… ↓ East Midlands rail franchise consultation: event presentati… (33pp) ↓ East Midlands Rail Franchise stakeholder briefing document … (88pp)
27 Mar 2018 | Consultation outcome Department for Transport linked

Future of InterCity West Coast rail franchise — outcome published

Seeks the views of the public and stakeholders on rail services that run on the InterCity West Coast franchise area.

▤ View document · ↗ GOV.UK · ↓ InterCity West Coast rail franchise consultation (47pp)
+9 more
↓ Rhyddfraint rheilffordd Rhwng Dinasoedd Arfordir y Gorllewin (47pp) ↓ Rail services in the next InterCity West Coast franchise (l… (7pp) ↓ Gwasanaethau rheilffordd yn y rhyddfraint ICWC nesaf (leafl… (7pp) ↓ We want your views: rail services in the next InterCity Wes… (2pp) ↓ Mae arnom eisiau eich barn: gwasanaethau rheilffordd yn y R… (2pp) ↓ We want your views: rail services in the next InterCity Wes… (1pp) ↓ Mae arnom eisiau eich barn: gwasanaethau rheilffordd yn y R… (1pp) ↓ West Coast Partnership stakeholder briefing document (63pp) ↓ Dogfen Briffio Rhanddeiliaid Partneriaeth Arfordir y Gorlle… (63pp)

2017

32 events
11 Oct 2017 | Consultation outcome Department for Transport linked

Future of East Midlands rail franchise — consultation closed

Seeking views on priorities for the next East Midlands franchise.

▤ View document · ↗ GOV.UK · ↓ East Midlands rail franchise public consultatio… (52pp)
+3 more
↓ East Midlands rail franchise public consultation: driving g… ↓ East Midlands rail franchise consultation: event presentati… (33pp) ↓ East Midlands Rail Franchise stakeholder briefing document … (88pp)
20 Jul 2017 | Consultation outcome Department for Transport linked

Future of East Midlands rail franchise — consultation opened

Seeking views on priorities for the next East Midlands franchise.

▤ View document · ↗ GOV.UK · ↓ East Midlands rail franchise public consultatio… (52pp)
+3 more
↓ East Midlands rail franchise public consultation: driving g… ↓ East Midlands rail franchise consultation: event presentati… (33pp) ↓ East Midlands Rail Franchise stakeholder briefing document … (88pp)

2016

38 events
30 Aug 2016 | Consultation outcome Department for Transport linked

West Midlands rail franchise — outcome published

Seeks the views of the public and stakeholders on rail services that run in the West Midlands franchise area.

▤ View document · ↗ GOV.UK · ↓ West Midlands rail franchise consultation (88pp)
+4 more
↓ West Midlands rail franchise map (1pp) ↓ Stakeholder events for the West Midlands franchise consulta… (1pp) ↓ Public events for the West Midlands franchise consultation (1pp) ↓ West Midlands rail franchise stakeholder briefing document … (65pp)
2 Aug 2016 | Consultation outcome Department for Transport linked

Future of InterCity West Coast rail franchise — consultation closed

Seeks the views of the public and stakeholders on rail services that run on the InterCity West Coast franchise area.

▤ View document · ↗ GOV.UK · ↓ InterCity West Coast rail franchise consultation (47pp)
+9 more
↓ Rhyddfraint rheilffordd Rhwng Dinasoedd Arfordir y Gorllewin (47pp) ↓ Rail services in the next InterCity West Coast franchise (l… (7pp) ↓ Gwasanaethau rheilffordd yn y rhyddfraint ICWC nesaf (leafl… (7pp) ↓ We want your views: rail services in the next InterCity Wes… (2pp) ↓ Mae arnom eisiau eich barn: gwasanaethau rheilffordd yn y R… (2pp) ↓ We want your views: rail services in the next InterCity Wes… (1pp) ↓ Mae arnom eisiau eich barn: gwasanaethau rheilffordd yn y R… (1pp) ↓ West Coast Partnership stakeholder briefing document (63pp) ↓ Dogfen Briffio Rhanddeiliaid Partneriaeth Arfordir y Gorlle… (63pp)
10 May 2016 | Consultation outcome Department for Transport linked

Future of InterCity West Coast rail franchise — consultation opened

Seeks the views of the public and stakeholders on rail services that run on the InterCity West Coast franchise area.

▤ View document · ↗ GOV.UK · ↓ InterCity West Coast rail franchise consultation (47pp)
+9 more
↓ Rhyddfraint rheilffordd Rhwng Dinasoedd Arfordir y Gorllewin (47pp) ↓ Rail services in the next InterCity West Coast franchise (l… (7pp) ↓ Gwasanaethau rheilffordd yn y rhyddfraint ICWC nesaf (leafl… (7pp) ↓ We want your views: rail services in the next InterCity Wes… (2pp) ↓ Mae arnom eisiau eich barn: gwasanaethau rheilffordd yn y R… (2pp) ↓ We want your views: rail services in the next InterCity Wes… (1pp) ↓ Mae arnom eisiau eich barn: gwasanaethau rheilffordd yn y R… (1pp) ↓ West Coast Partnership stakeholder briefing document (63pp) ↓ Dogfen Briffio Rhanddeiliaid Partneriaeth Arfordir y Gorlle… (63pp)
22 Mar 2016 | Consultation outcome Department for Transport linked

West Midlands rail franchise — consultation closed

Seeks the views of the public and stakeholders on rail services that run in the West Midlands franchise area.

▤ View document · ↗ GOV.UK · ↓ West Midlands rail franchise consultation (88pp)
+4 more
↓ West Midlands rail franchise map (1pp) ↓ Stakeholder events for the West Midlands franchise consulta… (1pp) ↓ Public events for the West Midlands franchise consultation (1pp) ↓ West Midlands rail franchise stakeholder briefing document … (65pp)

2015

16 events
15 Dec 2015 | Consultation outcome Department for Transport linked

West Midlands rail franchise — consultation opened

Seeks the views of the public and stakeholders on rail services that run in the West Midlands franchise area.

▤ View document · ↗ GOV.UK · ↓ West Midlands rail franchise consultation (88pp)
+4 more
↓ West Midlands rail franchise map (1pp) ↓ Stakeholder events for the West Midlands franchise consulta… (1pp) ↓ Public events for the West Midlands franchise consultation (1pp) ↓ West Midlands rail franchise stakeholder briefing document … (65pp)
30 Nov 2015 | Consultation outcome Department for Transport linked

Amending rail passengers’ rights and obligations regulations — outcome published

Seeks response on exemptions from the rail passengers’ rights and obligations regulations.

▤ View document · ↗ GOV.UK · ↓ Consultation: Regulation (EC) No. 1371/2007 Rai… (82pp)
+3 more
↓ Rail Passengers’ Rights and Obligations (Exemptions) (Amend… (46pp) ↓ Passengers’ rights and obligations regulation: summary of r… (51pp) ↓ Passengers’ rights and obligations regulation: summary of r…

2014

8 events
23 Dec 2014 | Consultation outcome Department for Transport linked

Amending rail passengers’ rights and obligations regulations — consultation closed

Seeks response on exemptions from the rail passengers’ rights and obligations regulations.

▤ View document · ↗ GOV.UK · ↓ Consultation: Regulation (EC) No. 1371/2007 Rai… (82pp)
+3 more
↓ Rail Passengers’ Rights and Obligations (Exemptions) (Amend… (46pp) ↓ Passengers’ rights and obligations regulation: summary of r… (51pp) ↓ Passengers’ rights and obligations regulation: summary of r…
14 Oct 2014 | Consultation outcome Department for Transport linked

Amending rail passengers’ rights and obligations regulations — consultation opened

Seeks response on exemptions from the rail passengers’ rights and obligations regulations.

▤ View document · ↗ GOV.UK · ↓ Consultation: Regulation (EC) No. 1371/2007 Rai… (82pp)
+3 more
↓ Rail Passengers’ Rights and Obligations (Exemptions) (Amend… (46pp) ↓ Passengers’ rights and obligations regulation: summary of r… (51pp) ↓ Passengers’ rights and obligations regulation: summary of r…